Robert C. Ford,Michael C. Sturman,Cherrill Heaton: Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience
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Author: Robert C. Ford,Michael C. Sturman,Cherrill Heaton
Number of Pages: 536 pages
Published Date: 31 Jan 2012
Publisher: Cengage Learning, Inc
Publication Country: Clifton Park, United States
Language: English
ISBN: 9781111307738
Download Link: Click Here
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